More Blood…

more bloodNot all blood is the same.  Yes blood is red and car­ries oxy­gen through­out your body, but blood has dif­fer­ent char­ac­ter­is­tics or types.  As a result, there are some­times issues with com­pata­bil­ity.  Your blood may or may not be able to func­tion prop­erly in another human being, depend­ing on your respec­tive blood types.  There are over 30 types of human blood sys­tems, going far beyond the famil­iar A,B,and O & +- nomen­cla­ture taught to us in high school anatomy class.  Blood type is important.

In a recent post, I equated the cus­tomer to blood — the sus­tain­ing source of life to a com­pany.  It is impor­tant to real­ize that just as there are blood types, there are cus­tomer types as well.  Dif­fer­ent peo­ple seek dif­fer­ent ben­e­fits from a busi­ness.  Some may desire low price.  Oth­ers may care deeply about selec­tion or ser­vice qual­ity.  While some may care more about qual­ity, image, or speed.  For most it is prob­a­bly a unique com­bi­na­tion of sev­eral fac­tors.  What is impor­tant to under­stand is that not every­one is going to be the right type of blood for your busi­ness.  That does not mean you should dis­miss peo­ple or treat them poorly if they are not your “ideal cus­tomer,” but rather to acknowl­edge that you can’t please every­one.  Choose a blood type that fits well with your body (busi­ness), and that is avail­able in suf­fi­cient sup­ply to sus­tain life.

If there are 50 com­peti­tors vying to be the “low price leader,” you may want to focus on inno­v­a­tive new prod­ucts, amaz­ing cus­tomer ser­vice, or fast deliv­ery instead of try­ing to be the 51st low price leader.  The peo­ple seek­ing low price will not be impressed with you, but they are not the right type of blood for you either.  Low price is incom­pat­i­ble with what your body needs to live.  Ask peo­ple what they want.  Find out what type of blood flows through the veins of your best cus­tomers, adjust your approach accord­ingly, and seek out oth­ers like them to pro­vide you with more blood as your orga­ni­za­tion grows.

http://en.wikipedia.org/wiki/Blood_type

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