Bring Google Fiber to Dayton

Google is looking to conduct an experiment where they  will provide ultra high speed broadband internet to a community in the United States.  Here in Dayton, a group has organized a campaign to bring this project to Dayton.  I love the idea, and thought I would do my part to support the cause.  The group, which includes both for-profit and non-profit organizations in the region has a web site – http://averageandawesome.com that has some fun with some aspects of Dayton and builds on our innovative heritage.  I think the concept is clever, and I hope you take a moment to check it out.

I decided I would do as the site asks, and create a short video telling Google what I would do with their awesome fiber network.  At the time of this post, I was not able to upload my video, so I went ahead and put it on YouTube.  I have a “help ticket” in, so hopefully I can put it on the Average and Awesome site soon too.   Anyway, here is my fun little video for Google.

How about you?  What would you do with ultra high speed broadband internet?  Why not make your own video or leave a comment and let me know what types of things you might do should Google choose Dayton.

The Front Line

After the Superbowl I spent an hour watching the new CBS program Undercover Boss.  The show featured the CEO of the company Waste Management posing as a new hire for the company in numerous front line service jobs.  He picked up litter on a hillside, helped manage traffic at a landfill, cleaned portable toilets, and rode on a trash collection route – learning about his company and his people all along the way.

The show reminded me of my first “real job” after college, which was with the Cintas corporation.  Cintas, among other things, rents uniforms to customers and then once a week picks them up to be washed.  One of my many jobs there was to drive the big white truck, drop off clean uniforms, pick up some filthy garments, and take them back to be cleaned.   The work was hard, but I learned a great deal about the things that make a business successful.  Cintas had a similar policy very similar to the premise Undercover Boss – one that I really liked.   It mandated that every full time employee of spend one day per year out on the front lines riding along on a uniform route.  Everyone truly meant everyone.  The CEO, accountants, administrative assistants, sales, and others showed up early, put on a uniform, and hit the road.

Why was this policy important?

First, it gave everyone an understanding of the business.  All too often leaders become removed from what is happening on the front lines.  They forget about the work being done and the great people doing it.  Getting everyone out of the office built real empathy and appreciation for the hard work going on every day.  This shared understanding permeated the decision process at every level of the company.  The route drivers at Cintas took great pride in the work they did.  They appreciated the opportunity to show off how difficult the work actually was and how easy they made it look.

Second it provided new insights.  Getting a fresh set of eyes inside the operations of clients provided a great source of innovation.  People riding along were prompted to think “why do we do things this way?”  “what other problems could we solve for customers?”  “where could our service improve?” We all think differently.  Involving new people in executing old processes brings invites new perspectives.  The result was a steady stream of new ideas, business concepts, and innovations.

Third it built camaraderie.  Spending several hours riding shotgun in a box truck gave people time to get to know each other better.  Sure some of the conversation was about work or clients, but often more of it was about family, interests, and being real people.  This built trust and friendship, both of which helped things to run more smoothly.  The job of route driver was sometimes lonely, and having a converstaion with a real sidekick was a great change from silently talking back to sports radio talk shows.

Getting everyone from top to bottom out in front, even just once a year, helped to strengthen the company culture, generate new ideas, and build relationships that transcended the org chart.  I don’t know whether the TV show Undercover Boss will go on to be a success, but I do know that having first hand knowledge of the business played a huge part in the success of Cintas.

Amazingly, social technology offers us many of these same benefits.  Certainly these materialize in different ways, but the similarities are obvious.  Whether it is riding shotgun in a box truck, cleaning portable toilets, writing a blog, or conversing on Facebook – the closer you can get to the front lines, the better.  I continue to believe that today distance matters more than ever.  What are you doing to get closer to those you serve?

Knock, Knock, Knock!

When you hear that bang on the door of life, it is important to check it out. Sure there are a fair share of times when you pull the door open to find nobody on the porch, but every now and again something special is waiting on the other side of the door. Why am I talking about doors? Well that is my not so subtle way of announcing that I am making a career change.

A few weeks ago, opportunity came knocking – actually it called my iphone. It was a call from a Walter Ohlmann, President and CEO of Penny / Ohlmann / Neiman, Inc. – an advertising agency based here in Dayton, Ohio. Turns out that Walter has been looking for someone to help him bring a more modern approach to their service offering. In particular, while the firm has a great depth of traditional public relations, strategic marketing and creative resources, they were looking for someone with experience in developing marketing strategies that incorporate the use new media and social technology. He had been given my name by a mutual friend, and out of the blue, gave me a call. (Knock, Knock, Knock)

After a few conversations, an offer was made, and I said yes. So, starting February 1st, 2010, I will take on the role of Chief Marketing Strategist at Penny / Ohlmann / Neiman, inc.

There are a number of reasons why I am excited about this opportunity. First, I am going to get to share my creativity, knowledge of marketing strategy, and passion for social technology with businesses in Dayton, Ohio and beyond. I have been exploring this area for some time now, and really look forward to delivering these services with the capabilities of an agency behind me.

Second, the fact that this will be a new service offering for Penny / Ohlmann / Neiman means that I will get to build the practice from the ground up. Make no mistake, this is going to be a big challenge. I realize that success will involve a great deal of work both internally and externally, but I know that I am up to the task. It is going be very rewarding to see this come to life over the coming year in the form of happy clients and a reinvigorated agency. We will practice what we preach, and our results will be testament to our understanding of what modern marketing is all about. We will face the same challenges our Clients face, and ultimately we will use passion, time, dedication and talent to steadily evolve into something remarkable.

Third, it is exciting to be a part of a company with such a rich history. Penny / Ohlmann / Neiman has been around for a long time. My job is to make sure the company is around a long time from now. The agency has a good reputation, exceptionally nice people, and has worked with just about every business in the Miami Valley at some point in time. The primary weakness that I heard when asking people about the firm was that they really needed to update their service offering. My hiring should send a strong signal of the intention to do just that. I plan to make the firm far more progressive in what it can offer to clients, while not losing site of the fundamental services that have made it successful. It is not about just slapping on some social media, but rather taking a modern view of what a marketing services firm can offer to Clients. Hopefully, my hiring is merely the first of many, as the agency adds Clients, services, and ultimately more people in the years to come.

I am also excited to be back with a company based in Dayton, Ohio. This is the place where I was born. Most of the professional connections and personal relationships I have are in this community. While I have done my best to maintain these relationships since departing for Cincinnati two years ago, it will be great to once again call Dayton my professional home. Cincinnati is amazing, but there is no place like home. It will be great to once again be able to get involved with projects, programs, and organizations that are working hard to make Dayton prosperous.

I am also looking forward to giving my friends at Hafenbrack, the talented folks at RealArt, my friend David at The Next Wave, and others around the city some friendly competition. They have set the bar pretty high, so I know I am going to need to bring my “A game” in order to succeed. Ultimately competition helps to drive innovation, so hopefully we all engage in what I like to call “coopetition.” I look forward to taking part in our collective success, and the collective success of our clients – the businesses and people of the Miami Valley.

There are a bunch of other reasons I could list, but you get the idea. It is a big change, and one that I am very excited about making.

As for my former employer, LÛCRUM, I want to thank the company for giving me so many opportunities to succeed. I have enjoyed my time with the firm, and was given the freedom to explore a lot of new marketing territory. I made so many friends, accomplished some great things, and enjoyed the ride thoroughly. With the new direction of the company focusing on delivering Business Intelligence, Data Warehousing, Data Visualization, and Data Strategy Services, I anticipate much success for the firm in the years ahead. I learned so much about the transformative capabilities of technology while at LÛCRUM, and I hope to apply that knowledge to drive success for Clients in my new role.

So in the coming days, I have a lot of loose ends to tie up, a lot of calls and emails to answer, a lot of updating to do, and a lot of preparation work to accomplish so that I can hit the ground running. Come February 1st, if you are looking for an innovative approach to marketing strategy, please contact me.

Finally thank you to my family and friends who have supported me over the years. Life is an adventure. Your love, kindness, and generosity have helped me to realize great success. Without such support this opportunity would not be possible. I hope to make you proud to be a part of it all.

2009 – The Highlight Reel

2009 was an amazing year for me.  I decided I would end the year with a blog post version of my highlight reel for the year.   Life has its share of ups and downs, but I feel like I get a lot more good than bad every day.  For that I am grateful.  It seems like nearly every day had some serendipity.  Here are some of my favorites:

  • I completed my first 5k and then my first 1/2 marathon, doing both with my wife Colleen by my side.
  • I helped my daughter learn to ride her bike, and then rode with her in the 4th of July bike parade.
  • I made a lot of chalk drawings on the driveway with my son.
  • Not only did I get to do a podcast with Chris Brogan and see him speak twice, I also got to have dinner with him too.
  • I presented to thousands of people at dozens of events on topics ranging from social media and marketing to data analytics, presentation skills and creativity.
  • I was quoted in an article about social media that appeared on the CNN / Fortune Small Business web site.
  • I was given the privilege of writing a column for the monthly publication Dayton B2B.
  • Twice last summer, I performed original music at Canal Street Tavern with longtime friend and musical collaborator Derek Wade.
  • I also played guitar and sang a song I wrote to open a presentation on PowerPoint at a meeting of business professionals in Cincinnati – something completely new for me.
  • I helped to plan and then got to emcee SummitUp, a social media conference here in Dayton, Ohio.
  • I shed some tears as my daughter hopped on the school bus for the first time, and watched in amazement as my son began spelling word after word at age 3.
  • Seth Godin left a comment on my blog.
  • I got to interview, among others, Kevin Dugan, Artie Isaac, Bob Gilbreath, and Peter Shankman.
  • I saw The Dayton Marketing Community social network that I launched at the end of 2008 grow to over 350 members, and I organized and led 3 successful Big Idea Breakfast events.
  • I continued to offer my time as a member of the board of the Epilepsy Foundation of Western Ohio, and attended my first Mud volleyball tournament – an event that raised nearly $80,000 for the organization.
  • I drank approximately 2,000 cups of coffee, read about 40 books, took 2 trips to the beach, got my first bass guitar, and got my wife her first drum set.
  • I won a flip cam from sharethis.com and a multiple books from inbubblewrap.com – thanks!!
  • I shook hands and said hello to smart guys John Battelle and Peter Kim.
  • Just last week, while picking up some last minute groceries for Christmas Eve, the COO of Dorothy Lane Market recognized me from my blog, introduced himself, and thanked me for writing about how much I love shopping there – a very gratifying experience.
  • On a sad note, my grandmother died just a few years shy of 100. She was an amazing woman, a huge influence on me, and someone who made everyday count. Thanks Grandma Peg for teaching me that playing it by ear beats the hell out of not playing at all. We should all be so lucky as to live life like she did.
  • I helped to organize the 2009 Martin Luther King Jr. Day march in Dayton, and a day later witnessed history as America inagurated our first African American President.
  • My idea “User Generated Healthcare” was selected as a finalist in the Cincinnati Innovates contest. Although the idea did not win, it was a huge honor to be a part of the whole thing.
  • When my Blackberry finally gave out in September, I finally got an iPhone – how did I live without it for so long?
  • I discovered Nike+, became consumed with tracking my every step, and learned a lot about where marketing is headed.
  • I got to meet Tim Westergren, founder of music site Pandora.com, and introduce him to the crowd at a Cincinnati Social Media Breakfast event.
  • Speaking of music, Wilco, Pearl Jam, Ben Harper, Jack Johnson, and Phish all released music in 2009.  I spent a lot of time enjoying the fruits of their labor.
  • I made hundreds of new friends, and connected with hundreds of old ones.  How lucky I am to know so many great people.
  • I spent a lot of time with my family, who never ceases to amaze me, always supports me, and serves as the inspiration for all I do.  I love you.

2009 was a year filled with amazing adventures, exciting challenges, and pleasant surprises.  Thank you to all who helped make it so great.

Summing Up SummitUp

Two Thumbs UpYesterday I got to celebrate my birthday by having my very own social media conference – SummitUp.  I highly recommend this as a way to celebrate your next birthday.  (actually this was purely coincidence, but a nice one none the less.)  The day was simply amazing.  To give you an idea of how well things went, at least from my perspective, my biggest gripe for the day was that the coffee cups were roughly the size of shot glasses.  Now, 15 years ago shot glasses would have been a big part of my celebration at the very same Wright State University where the event was held, but now I am older, wiser, and much more dependent on caffeine.  Next year I am voting for 64 oz tumblers for the coffee.  Still, the fact that I am yammering about something as trivial as small coffee cups is a great sign that the important parts of the day went very well.  What was so great about it you ask?  Well here is my little highlight reel from the day:

  • Kevin Dugan – This guy is a pro.  His great intro video did not load, no problem.  I have seen more than one presenter implode from such an event.  Not Kevin.  He simply laughed it off and went on to deliver an amazing presentation on the importance of story-telling in our digitally enabled world.  He covered topics like the role of earned and paid media, the importance combining fact with emotion, and the important role that stories play to humanity.   He went on to provide specific examples of companies doing this, including Union Terminal in Cincinnati, Sharpie, Starbucks, The United Way, and Best Buy.  He then closed with 12 action steps that anyone could use to apply the concept of story telling to social media.  This was a perfect lead in for the stories that would be told throughout the remainder of the day.
  • Artie Isaac -  Following Kevin Dugan is not an easy task, but one that Artie Isaac did masterfully.  In fact, Artie customized his opening slide on the fly to incorporate Kevin’s presentation as a set up for his own.  (They both cited Charles Dickens as well, which I did not know until today after viewing Kevin’s video.)  The presentations dove-tailed into one another perfectly with Kevin articulating the importance of story-telling and Artie then talking about how to use creativity to tell those stories.  Artie may have stolen the show for the whole day.  He addressed the need for us produce higher quality content by more frequently exercising our creativity.  His presentation had the audience laughing out loud and thinking deeply at the same time.  He is simply a masterful presenter – using a combination of great timing, compelling use of visuals, wonderful humor, simple advice, and rich wisdom to captivate 275 people for an hour of time.    Among Artie’s suggestions were, get sleep, breathe, feed the “creative pet”, make a to-don’t list to go with your to-do list, turn off the television, explore new domains of knowledge, know the difference between message and medium, understand generosity yields creativity, and make time for the things that are important to you.
  • Breakout Sessions – Because I was only able to attend part of one breakout due to emceeing and presenting duties, I have less to offer in the way of reviews in this area.  I saw about 1/2 of Brian LeCount’s presentation on blogging, and loved it.  He spoke of the important role that blogs play relative to search, and backed it up with tons of data points.  Well done Brian. That said, I would love to have some reviews of the break-outs.  If you attended SummitUp and went to the break-outs, share your reviews in the comments section.  From the feedback I got, people really loved all of them.  Thank you to Lara Kretler, Roger Bora & Kerianne Acra, Brian LeCount, David Esrati, Debba Haupert, Kendra RamirezAli Margello, Jennifer McClure, & Steve Phillips for offering up your time and talent.
  • Bob Garfield – Bob was provocative, insightful, snarky, and funny.  Admittedly I am not someone who is easily offended.  I did hear people express some dislike with some of the verbiage Bob used and slides he presented, but to me, it was spot on, funny, and relevant.  It wasn’t as if he was on stage doing an Andrew Dice Clay routine.  He was simply pushing the envelope a little to make a point – like putting a little Tabasco on eggs.  Overall, I felt he did a great job of framing up the dilemma facing marketing professionals today as a result of the collapse of old media channels.  They say that no one wants to be the bearer of bad news, but I thought Bob did a nice job filling such a role.  I also agreed with his prescription for solving the problem, which was rooted in doing a better job of listening to customers.   I am excited to read his book, The Chaos Scenario, and will be happy to accept his challenge to talk more about it in the future.
  • Lewis Howes – Lewis had fun presenting, and I had fun watching him.  He started his presentation by telling a story about his experience pole-vaulting in the decathlon in college for the chance to become an All American athelete.  He was totally into the story, and used it as a way to set up the idea of pushing yourself to do what it takes to realize your dreams.  He then went on to offer up some great suggestions on how to maximize the results you get through using LinkedIn.  He spent a good amount of time speaking about the ability to be found when someone searches for keywords or topics on the site – an SEO style approach that I have not heard before with regard to LinkedIn.  He offered up some very useful information in a very entertaining way – and did so coming off of a  wicked illness.  I picked up a number of tactical tips that I am going to incorporate into improving my LinkedIn profile.
  • Chris Brogan – Awesome!  Just Awesome!  In the same way that Kevin and Artie worked so well together, Bob Garfield and Chris Brogan seemed to be perfectly paired.  Bob’s presentation on the demise of the old way of doing business was the perfect lead in to Chris’ advice about the new way.  It was sort of like boot camp.  Bob broke us down, and then Chris built us back up anew.  Chris did not use any slides, but rather just hit go, started in, and occasionally referred to a little moleskine cahier notebook with “6 point font” scribblings to guide the show.  He opened with a story about a Japanese swordsman (whose name I will not attempt) and the need for experimentation and change relative to survival.  He spoke passionately from the heart about the importance of trust in a digitally networked world.  He talked about making your own game, and not waiting around for someone to save you.  He went on to discuss the fallacy of security, the resistance people have about change, and the difference between an audience and a community.  Chris was captivating throughout.  I must have written down 15 pages of notes and ideas from his presentation, all of which will likely surface here and elsewhere in the coming weeks.  I can’t imagine a better way to complete the day, than with Chris just bringing it for 90 minutes.  My thanks to him for closing the day out strong.

I can’t say enough about the many people who helped put SummitUp together and make the day run so smoothly.  It seemed like I got a lot of credit for work that a whole lot of other people did, so let me pass that on with my sincere thanks to planners, volunteers, promoters, sponsors, speakers and attendees.  You had everything to do with the event being so much fun.  I was just along for the ride.

Even better than SummitUp, was the fact that when I got home shortly afterward, I was greeted by my loving family who surprised me with a great dinner and the gift of a brand new bass guitar for my birthday.  Not only did SummitUp rock, but now I am more enabled to do the same.  (Condolences in advance to my neighbors.)

Again, thank you to all who made yesterday so much fun.  The happy birthday song was the icing on the cupcake.

What did you think of the event?

SummitUp Preview Podcast – Artie Isaac

9449.jpg (JPEG Image, 185x277 pixels)SummitUp is a social media confab that will be held at Wright State University in Dayton, Ohio on October 20th, 2009.  One of the many talented speakers who will be presenting at the event is Artie Isaac.  Artie will deliver one of the morning keynotes – speaking on the topic of social media and creativity.   Artie is the man behind Net Cotton Content (his blog), founder of speakersite.com, an instructor at both The Ohio State University and The Columbus College of Art & Design, the founder of the advertising agency Young Isaac, and an extremely dynamic public speaker.

In an effort to share a little information about Artie and his forthcoming presentation,  I recorded this podcast with him.  If you have not registered for SummitUp yet, I hope that this will convince you to register for what will be an amazing day of thinking, sharing, learning, and connecting with other innovative minds.   If you have registered, please share this with anyone you think might benefit from attending.

 
icon for podpress  SummitUp 2009 - Artie Isaac [4:29m]: Play Now | Play in Popup | Download

For more information on the event, please visit SummitUp.org.

SummitUp Preview Podcast – Kevin Dugan

kevinduganWhen it comes to social media expertise, Kevin Dugan is as good as it gets.  The guy is a marketing rock star.  Kevin has TWO blogs, (Strategic Public Relations and The Bad Pitch Blog) in the Ad Age Power 150.  He is the Director of Marketing at Empower Media Marketing, the organizer of the Cincy Social Media Breakfast, an active community leader, a visionary PR Professional, and one of the many talented professionals who will be speaking at SummitUp - a social media confab, October 20th, 2009 at Wright State University in Dayton, Ohio

In this preview podcast, Kevin shares some of the details of his forthcoming keynote presentation entitled “What’s Your Story?”  Kevin has an extremely enlightened view of the future of marketing, and offers numerous bits of advice for those seeking to better understand the brave new digital world that is emerging before us.  This is a podcast you will want to hear describing a presentation that you need to attend.  Give a listen, and then visit summitup.org and register for the event.  Seating is limited, and the clock is ticking.  Don’t miss out on the opportunity to learn so much, from so many, in so little time.

 
icon for podpress  SummitUp 2009 - Kevin Dugan [8:08m]: Play Now | Play in Popup | Download