I recently completed reading the book, Amazing Things Will Happen by C.C. Chapman. The book is filled with useful nuggets of wisdom and short bits of great advice from the author. One of the ideas that struck a chord with me was about choosing 3 words to use as a mantra for guiding your actions […]
My 3 Words for 2013
Posted on January 1, 2013 //
Filed Under: Creativity, LIFE // Tagged: Attack, Creativity, focus, LIFE
The Physics of Marketing – Fraunhofer Diffraction
Posted on March 6, 2009 //

Joseph von Fraunhofer lived a short, difficult life, but that did not stop him from becoming one of the world’s most talented makers of optical glass and an expert on the dispersion of light. According to Wikipedia, he was orphaned at age 11. Fraunhofer then went to work as an apprentice for a glass maker. […]
Filed Under: MARKETING // Tagged: Community, customer interaction, Customer Service, focus, Fraunhofer, Innovation, Joseph von Fraunhofer, MARKETING, optics, Physics, Physics of Marketing, Proximity, Service, service recovery, Social Media, social software