questions, answers, thoughts, theories, observations, speculations, and assorted bits of information.
Suppose your business sells something to a customer. Following the sale, you gather no information about them. Instead you send the customer out the door and off into the universe, hoping they will come back again someday. In the time that follows, you make no direct or indirect attempt to determine if the customer is happy with the level of service provided, feels good about the purchase, would be inclined to come back or will …read more
With Halloween just one day away, Trick or Treat is definitely on the brain. So in the spirit of the season ask yourself this question. Metaphorically speaking, what are you giving your customers these days? Tricks or Treats? If you are offering treats, are they like those old, stale, home-made popcorn balls or are they delicious, sugary surprises. Do you know who is allergic to what? Do you know who likes chocolate and who likes …read more
Habit 6: Synergize Synergy is where all of the previous habits come together. It is the payoff. To quote Stephen Covey “Synergy is the highest activity in all of life.” “The essence of synergy is to value the differences.” By doing so, the human gift of creativity can be levered to produce new and exciting options for the future. By doing all the work in Habits 1,2, and 3 you develop internal confidence from a …read more
Habit 5: Seek First to Understand, Then to be Understood Habit 5, Seek First to Understand, Then to be Understood, is a continuation of Habit 4, Think Win/Win. It is the idea that to truly think win/win, one must start with listening. Thus the idea that one should seek first to understand, then to be understood. We all view the world in different ways. We have different values, different needs, and different paradigms. Things that …read more
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