Greater Taters

Saturday afternoon. Approved list in hand, dad (me) is off to the grocery to get the family some food for the week. Fruit – check. Milk – check. Bread – check. Ooo – look at that!  The product that will make dad the hero of dinner time to my wife and kids – Tater Tots shaped into letters. List be damned, into the cart the tater tots went.

Why did I feel compelled to buy letter shaped tater tots? Marketing!

I have two little ones who are fascinated with spelling. My 3 year old son in particular loves letters. “Daddy, how you spell Google chrome?” is a common utterance in the Bowman household. What parent does not want to encourage their kids to be interested in reading, spelling, and education?  Not only do my kids love to spell, they are sometimes hard to please when it comes to dinner. Overall they are pretty good eaters. Still, they are kids, so mealtime is frequently an adventure in dining. As a parent I will take any advantage I can get in an effort to get the kids into the clean plate club. Enter letter shaped tater tots into the equation.

Upon arrival at home, I quietly stashed the tots in the freezer. (the tater tots that is, not my children) When it was time for dinner, I called the kids to the table and told them I had a big surprise. Along with the hamburgers and fruit that was on their plate we were having something else. I then opened the oven and revealed the crispy potato alphabet that was waiting to be devoured. They were excited beyond my expectations. “Letters!” “We can eat the letters!” Dancing, yelling, spelling, and general mayhem then ensued. Totally worth the 3 bucks I spent on silly letter shaped potatoes – which were actually eaten too!

This product is an example of great marketing. Marketing as described by Seth Godin in his great book Free Prize Inside. Marketing that had nothing to do with advertising.   Marketing that sold a product to someone who was not previously aware of it or interested in buying it.   Marketing that made two kids excited about eating dinner.  Marketing that created a great experience for a dad. Marketing that is now generating positive word of mouth for Ore-Ida… for free.  Marketing that was as simple as potatoes and the alphabet.

I could have bought un-brand tater-tots at a lower price.  I could have bought the better tasting “crispy crowns” for the same price.  I could have ignored them all-together and just stuck to my list. However, Ore-Ida was smart enough to know that mom’s and dads sometimes buy things for other reasons – experiences, surprises, education, & the off chance of a successful meal.    Because of this understanding, they created a remarkable product, made the sale, and got me talking about, of all things,  tater tots.

What can you do to make your product or service appealing to people in a different way?

I Hate Shirt Pins

Shirt PinsEarlier this evening I took the family to the mall to hunt down some deals.  Daddy needed to score some new threads, preferrably discount threads.  Well, that part of the trip was a success.  I managed to get 5 new dress shirts – nice ones – for under $50 bucks.  Not bad right?

So then we come home, put the kids to bed, and I start to unwrap my new shirts, which is when the frustration began thanks to shirt pins.  Why do shirt manufacturers think it is a great idea to load up every garment with 15 razor sharp metal objects.  It took me almost 20 minutes to get all of them out of 5 shirts.  Of course I managed to drop one on the carpet, which led to a scavenger hunt through the carpet which we bought “to hide stains.”  Guess what… it hides pins too.  Luckily disaster was averted, as I managed to locate it with my eyes as opposed to the bottom of one of my kids feet.

Why do we need shirt pins?  I am sure at one point in time they served a valuable purpose.  Today, the shirts are already shrink wrapped when you buy them.  They are not going anywhere.  Lose the pins!  God forbid you actually wanted to try the shirt on before you bought it.  Does anybody take the time to sit at Macy’s and take out 15 pins from the Geoffrey Beene button down before ringing that thing up?  Not me.  Just find my size and get the heck out.  How about they have a “try on” model that works for all colors.  It can be white.  If it fits, all others of the same style will too.  Then, you can eliminate the pins, and I can leave knowing that the shirt I took home will fit and not give me tetanus in the process of unwrapping it.

Inventors out there take note.  Find a way to package up men’s dress shirts in a way that requires no pins – and maybe less cardboard and plastic – and you will have a million dollar invention on your hands.  Now off to wash my new shirts, and empty the trash can that I filled with wasted packaging from my new threads.   If you were planning on digging through my trash, wait a week.  It is riddled with pins.  Unless you plan to sell them for recycling dollars – another money making idea.  Glad to help.

The Physics of Marketing – Newton’s Theory of Color

It never occurred to me that someone invented the color wheel, but in fact Isaac Newton did just that and more with his Theory of Color.  Newton used prisms to show that white light was actually made by a combination of the “ROY G BIV” colors of the rainbow.  At that time there were varying theories regarding color and light, and Newton’s assertion, which seems like common knowledge today, was quite controversial at the time he introduced it.

Newton explained that objects appear to be a certain color because of how they reflect light, rather than color being an inherent property of an object – A red apple reflects red light which is seen by the eye.  Newton went on to place the colors on a wheel, where he could then illustrate the concept that by combining primary colors in various proportions, all other colors could be created.  This led to the idea of complementary colors such as blue and orange which when used together provided maximum contrast.

Newton’s theory of color has been studied and refined over time and is often directly applied in marketing though the design process.  Visit a graphic design studio and color wheels abound with countless shades and tones, which when combined correctly, offer dramatic visual appeal.  Who knew that graphic design had roots in physics?

So the big question becomes how to extend Newton’s theory into some broader analogy about Marketing.

Here goes…

Okay, so suppose the market is equal to white light. Each company has an ability to use the components of that light to reflect a given appearance.   Just as light can be broken down into colors, Marketing can be broken down into categories.  This traditionally has been represented as the 4 P’s of Marketing (Product, Price, Place, and Promotion) – although many other models exist.  For today, I will go with the trusted 4 P’s.

Marketing seeks out new ways to combine colors to create something of beauty and value for the consumer.  Some might like blue and orange (everyday low prices, no frills), others red and green (design and style).

Companies are tasked with choosing the right mix of the colors they have to tell a unique story to the consumer.  If this story resonates, i.e. the consumer perceives the colors to be different and chooses them, the company has a chance to succeed. This is the idea of the Marketing Mix.  What products to sell?  How much to sell products for?  How much attention to focus on service?  How much to spend on advertising?  Whether to open a store online in a shopping mall?  There are some combinations that work well, and some that result in ugly gray brown.

In totality all of these brands, all of the commercials, promotions, channels of distribution, and available products combine to make the consumer marketplace – white light.  Perception is the prism by which the market is broken down into segments, and in the end consumer gets to choose their own favorite colors.

What do you think?  How can you apply Newton’s Theory of Color to Marketing?  Please share your theories and thougths by leaving a comment.

The Physics of Marketing – Simple Harmonic Motion

Think of a pendulum steadily swinging from side to side and you are visualizing Simple Harmonic Motion. From children on play gound swings to highly skilled engineers, simple harmonic motion surrounds us. It involves the give and take between potential and kinetic energy. In the example of the pendulum this would be height and speed.

You could even use the principle of Simple Harmonic Motion to prove that the world rotates. If you were to place a pendulum on the North Pole on a sunny day, the shadow it created would move in a circle as the day passed – eventually returning to its origin 24 hours later. However, this motion would not be evident at the Equator. So while the principle of Simple Harmonic Motion is evident in both places, deriving meaning from it is dependent on perspective. Yes the pendulum swings back and forth in both places, but the change in perspective offered at the North Pole would yield unique meaning.

So, on to the Marketing part of the post.

Here is what I came up with. Treat different customers differently. Create simple harmonic motion with your best customers. Develop a predictable experience for them, innovate based on their specific needs, and create something so remarkable that so they want to come back time and again. Do it well, and you should even be able to add a cyclical nature to this pattern thus creating predictability – simple harmonic motion.

Why treat your best customers differently? It is as simple as this. You can’t please everyone. If you are doing something interesting than there will be many, if not most, who will dislike what you do. Try to please everyone and all you will accomplish is mediocrity. The perceived safety of “the middle of the road product or service” only sets up a business to get hit from oncoming traffic on both sides.

instead, create a unique identity. Establish a deep bond with the right customers. Listen to them. And then use your strengths to regularly develop new ways to help solve their problems and improve their lives. This ties in directly with the product life cycle. What to make, why, when, how many, and for whom all can be tied into simple harmonic motion. All of these ideas work best when done for a specific group.

So that is my take. What do you think? Leave a comment and let me know your thoughts on how to apply Simple Harmonic Motion to Marketing. I welcome your contribution and thank you for stopping by.