Throughout the month of November, I’ve been seeing a lot of “Thank You” messages posted on Twitter, Facebook. and all across the web, extending the sentiment of Thanksgiving well beyond the duration of the holiday itself. This display of thankfulness is great to witness, as people reflect on the blessings bestowed upon them by others. […]
Help for Jude
Posted on November 12, 2010 //
A few weeks ago one of my wife’s closest friends, Molly Housh, got together with my sister-in-law Katie Duncan and decided that they were going to try to do something to help my son Jude and my family. The result has been nothing short of spectacular, as friends, family members, business colleagues, and complete strangers […]
A Great Service Encounter Courtesy of Cincinnati Bell
Posted on March 11, 2009 //
Customer service is marketing. In fact it is one of the most important elements of marketing. You may not initially think of it that way. Many equate marketing to advertising. I would bet that if you asked most people about Cincinnati Bell’s marketing, they would say “who is Cincinnati Bell?” Those who actually know of […]
Go Ahead, Make My Day
Posted on February 25, 2009 //
Yesterday, I received an email message from a co-worker. It was only a couple sentences in length. In essence it said “nice job.” I was surprised by how good it felt to simply hear someone else say “thanks for doing what you do, because it is important and making an impact.” It could not have […]
Thank You Meredith!
Posted on April 18, 2008 //
This week I received a very touching letter, and I wanted to publicly acknowledge and thank the sender- Meredith. She is the daughter of one of my wife’s dearest friends, and she sent us a very nice note along with a check in support of the Epilepsy Foundation of Western Ohio. What makes this really […]
PancakesPancakes, SuccessSuccess, ThanksThanks
Posted on March 25, 2008 //
Last Saturday, March 22nd, the Epilepsy Foundation of Western Ohio put on a pancake breakfast fund raising event. It was a huge success. I was very moved by the outpouring of support I received from family, friends, and colleagues who attended, donated, and supported this. Over 170 people sacrificed their free time and hard earned […]