After the Superbowl I spent an hour watching the new CBS program Undercover Boss. The show featured the CEO of the company Waste Management posing as a new hire for the company in numerous front line service jobs. He picked up litter on a hillside, helped manage traffic at a landfill, cleaned portable toilets, and […]
The Front Line
Posted on February 17, 2010 //
Filed Under: FEATURED, MARKETING // Tagged: Business, Cintas, Culture, Customer Service, David E. Bowman, Dayton Ohio, Distance, Employee Relations, Leadership, MARKETING, Newton, Service, Social Media, television