Suppose your business sells something to a customer. Following the sale, you gather no information about them. Instead you send the customer out the door and off into the universe, hoping they will come back again someday. In the time that follows, you make no direct or indirect attempt to determine if the customer is […]
Dead Cat Marketing
Posted on November 19, 2009 //
Filed Under: FEATURED, MARKETING // Tagged: Business, Customer Feedback, Customer Service, Data, Dead Cat, Dead Cat Marketing, email, Information Technology, Internet, Listening, MARKETING, Physics, Physics of Marketing, RSS, Schroedinger, Schroedinger's Cat, Social Media, survey, web, Web 2.0